Complaints & Feedback

We do everything in our power to make our customers happy. If we mess up, we’ll do whatever it takes to fix it.

We rarely receive complaints.

All of our team are well-versed in providing excellent customer service to all of our clients, and we genuinely care about making broadband problems go away for local people. If something goes wrong, we take it personally and will do everything in our power to put things right.

The fastest way to make a formal complaint is to e-mail hello@havenwireless.net with the full details of the issue. We can also accept a written complaint in writing (Haven Wireless, Unit 30 Withybush Trading Estate, Haverfordwest, Pembrokeshire, SA62 4BS) or, if you would prefer, over the phone (01646 456 457). If making a complaint over the phone, please ensure you tell our team member that you want to make a formal complaint.

All complaints are handled personally by the Managing Director and will receive an initial phone call or written response within 10 working days. Our primary aim is to make you happy again and we’ll do whatever it takes to make that a reality.

What about compliments?
If you’d like to give good feedback about our customer service, or about a particular individual, we’d love to hear from you. All positive feedback is also reviewed by the Managing Director and our team members are always delighted to hear when they’ve made somebody’s day.